
Page 19 of 20
10. OTHERS
Subject Symptom TSB # Cause Solution Note
Machine
stalls
Power is not cycled
off/on after Transfer
Log cycle is enabled.
Firmware
History
Netfile firmware Install the latest Netfile
firmware.
Ver. 1.01 or
later.
Machine
stalls
If an LPR job is
followed by an
AppleTalk job.
Firmware
History
Network Support
firmware
Install the latest
Network Support
firmware.
Ver. 7.10.1
or later.
Machine
stalls
When a large number
of jobs are stored to
the hard disk.
Firmware
History
Printer firmware Install the latest Printer
firmware.
Ver. 1.07 or
later.
Machine
stalls
If a user logs back in
after their session
has timed out;
“Authenticating...
Please wait" is
shown.
Firmware
History
System/Copy
firmware
Install System/Copy
firmware
Ver.1.08 or
later.
Machine
stalls
When a large number
of jobs (150 or more)
are printed
continuously.
Firmware
History
System/Copy
firmware
Install System/Copy
firmware
Ver. 1.08
or later.
Machine is
too slow.
Excessive time lag
when the machine
rejoins the network
after exiting Energy
Saver Mode.
Firmware
History
Network Support
firmware
Install the latest
Network Support
firmware.
Ver. 7.10.1
or later.
Paper jam
animation
error.
Firmware
History
System/Copy
firmware
Install the latest
System/Copy firmware.
Ver. 1.05 or
later.
Paper type
error
Firmware
History
System/Copy
firmware
Install the latest
System/Copy firmware.
Ver. 1.05 or
later.
Date and time
not correct.
The time zone setting
is ignored; printed with
GMT only.
Firmware
History
System/Copy
firmware
Install the latest
System/Copy firmware.
Ver. 1.05 or
later.
Timer Timer will not function
correctly after returned
from STR (Suspend To
RAM) condition.
Firmware
History
System/Copy
firmware
Install the latest
System/Copy firmware.
Ver. 1.05 or
later.
SP Mode SP6110 does not exist. Firmware
History
System/Copy
firmware
Install the latest
System/Copy firmware.
Ver. 1.05 or
later.
Does not print If the power is turned
ON while the SR4020
front cover is open.
Firmware
History
Engine firmware Install version 1.05:01
or later.
Debug log The setting that
controls access to the
Debug Log (SP5842-
001 bit #7) has no
effect.
Firmware
History
Netfile firmware Install the latest Netfile
firmware.
Ver. 1.03 or
later.
Firmware
update
Fails when using an
SD card
Firmware
History
System/Copy
firmware
Install the latest
System/Copy firmware.
Ver. 1.08 or
later.
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