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9
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ROUBLESHOOTING
9.29
Windows Problems
Network Scan Problems
Condition Suggested solutions
The test page is not
printed.
Turn off the printer, then turn it back on.
Set IP is unable to
automatically detect
printers.
1.Check LAN cable is connected to the printers.
• Check LAN cable is connected to the printers yourself.
• Make sure that there are the connected printers
shown in network neighborhood. If not, check the
communication status of the printers.
• If IP address is assigned to the computers, try ping
command.
2.If LAN is connected by routers, Set IP is unable to
detect the printers. Make sure the computers and
printers are on the same network segment.
3.Check entry values of IP address, subnet mask and
default gateway.
The printer does not print. 1.Check IP address
2.Check Model name of the driver
3.Try add a port
4.Refer to the "Set IP"
Condition Suggested solutions
I can’t find a scanned
image file.
You can check the scanned file’s destination in the
Advanced Page in the Network Scan program’s Properties
screen.
I can’t find the scanned
image file after scanning.
Check if the scanned file’s application is on your
computer.
Check ‘Open immediately with the default application’ in
the Advanced Page in the Network Scan program’s
Properties screen to open the scanned image
immediately after scanning.
I forgot my ID and PIN.
Check your ID and PIN in the Server Page in the Network
Scan program’s Properties screen.
I can’t view the Help file.
To view the Help file, you need to have Internet Explorer
4 service pack 2 or above.
- Laser MFP 1
- About the User’s Guide 2
- Safety Information 3
- For North America 5
- CDRH Regulations 5
- WARNING and CAUTION Labels 7
- CONTENTS 12
- PAPER HANDLING 13
- PRINTING TASKS 13
- COPYING 13
- SCANNING 14
- MAINTENANCE 15
- TROUBLESHOOTING 16
- USING USB FLASH DRIVE 16
- INSTALLING MACHINE OPTIONS 17
- SPECIFICATIONS 17
- INTRODUCTION 18
- Special Features 19
- NTRODUCTION 20
- Understanding Component 21
- Locations 21
- Rear View 22
- Control Panel Functions 23
- On Hook Dial 24
- Direct Print 24
- GETTING STARTED 26
- Setting Up Your Machine 27
- Scan Lock Label 28
- Selecting a Location 29
- Loading Paper 32
- Making Connections 36
- Me/2000/XP 38
- To the network LAN connection 39
- Turning the Machine On 40
- Setting Up the Machine 41
- Setting the Machine ID 42
- Keypad Letters and Numbers 44
- Changing Numbers or Names 44
- Inserting a Pause 44
- Setting the Date and Time 45
- Changing the Clock Mode 46
- Setting Sounds 47
- Speaker Volume 48
- Using the Save Modes 49
- Installing Software 51
- Printer Driver Features 52
- System Requirements 53
- Installing the SmarThru 4 66
- Repairing Software 68
- Removing Software 69
- Uninstalling the SmarThru 70
- Using the Set IP 71
- To Use Set IP 72
- The Scan Settings Tab 74
- The Phonebook Tab 74
- The Printer Tab 75
- The Firmware Update Tab 76
- PAPER HANDLING 78
- Selecting Print Materials 79
- Paper empty 82
- Paper full 82
- Using the Manual Feed Mode 85
- Selecting an Output Location 87
- To use the rear output slot: 88
- PRINTING TASKS 90
- Make sure that your 91
- Windows XP 91
- Clear/Stop 92
- Upper Level 92
- Printer Settings 93
- Layout tab 94
- Paper Tab 95
- Graphics Tab 97
- Extras Tab 99
- About Tab 100
- Printer Tab 100
- Using a Favorite Setting 101
- Using Help 101
- Sheet of Paper 102
- Printing Posters 103
- 0.15 inches 104
- Paper Size 105
- Document 106
- Using Watermarks 107
- Creating a Watermark 108
- Editing a Watermark 109
- Deleting a Watermark 109
- Using Overlays 110
- Using a Page Overlay 111
- Deleting a Page Overlay 113
- Loading Paper for Copying 115
- Selecting the Paper Tray 115
- Preparing a Document 116
- Document Feeder 118
- Setting Copy Options 120
- Reduced/Enlarged Copy 121
- Using Special Copy Features 122
- Clone Copying 123
- Collation Copying 123
- Auto Fit Copying 124
- 2 Sides on 1 Page Copying 124
- 2 Up or 4 Up Copying 125
- Poster Copying 126
- Changing the Default Settings 127
- Setting the Time Out Option 128
- SCANNING 130
- Scanning Basics 131
- Scanning Using the SmarThru 133
- Using Onscreen Help File 135
- Scanning Using the WIA Driver 136
- Scanning to USB Flash Drive 137
- About Network Scan 138
- Scanning Using Network Scan 139
- Setting Network Scan Timeout 140
- Using the Network Scan Driver 141
- Removing a Scanner 142
- Setting the properties 143
- Server Page 144
- Advanced Page 144
- Preferences Page 145
- Scanner Icons 146
- Setting Up the Fax 149
- Available Fax Setup Options 150
- Option Description 151
- Sending a Fax 153
- Sending a Fax Automatically 158
- Sending a Fax Manually 159
- Redialing the Last Number 159
- Confirming Transmission 160
- Automatic Redialing 160
- Receiving a Fax 161
- Receiving Manually Using an 163
- Extension Telephone 163
- Receiving Faxes in the Memory 165
- Automatic Dialing 166
- Speed Dialing 168
- Group Dialing 170
- Editing Group Dial Numbers 171
- (Multi-address Transmission) 172
- Printing a Phone Book List 174
- Other Ways to Fax 175
- Sending a Delayed Fax 176
- Sending a Priority Fax 178
- Canceling a Scheduled Fax 180
- Additional Features 181
- Printing Reports 182
- Using Advanced Fax Settings 184
- Advanced Fax Setting Options 185
- MAINTENANCE 188
- Clearing the Memory 189
- Cleaning Your Machine 190
- AINTENANCE 191
- Cleaning the Scan Unit 192
- Toner cartridge storage 193
- Expected Cartridge Life 193
- Redistributing Toner 194
- Replacing the Toner Cartridge 195
- Cleaning the Drum 198
- Toner” message 199
- Setting E-mail Notification 200
- TROUBLESHOOTING 204
- Clearing Document Jams 205
- Exit Misfeed 206
- Roller Misfeed 207
- Clearing Paper Jams 208
- In Optional Tray 2 209
- Cartridge 210
- ROUBLESHOOTING 211
- In the Paper Exit Area 212
- In the Multipurpose Tray 213
- Tips for Avoiding Paper Jams 214
- Clearing LCD Error Messages 215
- Solving Other Problems 219
- Printing Problems 220
- Printing Quality Problems 222
- Copying Problems 227
- Scanning Problems 228
- Fax Problems 229
- General Problems 231
- Windows Problems 232
- Network Scan Problems 232
- USING USB FLASH DRIVE 234
- About USB Flash Drives 235
- Installing a USB Flash Drive 235
- Managing the USB Flash Drive 239
- Deleting an Image File 240
- Viewing the USB Memory Status 242
- Backing Up Data 244
- USING YOUR MACHINE ON 246
- A NETWORK 246
- Setting Up a Locally-Shared 247
- In Windows NT 4.0/2000/XP 248
- Control Panel 249
- Setting Network Protocols 250
- Configuring TCP/IP 251
- Enter a number between 0 252
- INSTALLING MACHINE 254
- Installing Memory DIMM 255
- NSTALLING 256
- Removing a Memory DIMM 257
- Installing an Optional Tray 258
- Lifting handles are 259
- Settings 260
- Printers 260
- Properties 260
- SPECIFICATIONS 262
- General Specifications 263
- PECIFICATIONS 264
- Printer Specifications 265
- Facsimile Specifications 266
- Paper Specifications 267
- Supported Sizes of Paper 268
- Guidelines for Using Paper 269
- Paper Output Capacity 270
- Paper Storage Environment 270
- Envelopes 271
- Incorrect 272
- Transparencies 273
- Custom Installation 275
- Typical Installation 275
- B273-8650B 278
- Table of Contents 281
- Page ii Administrator Guide 282
- 1 Basic Network Installation 283
- Information Checklist 284
- Basic TCP/IP Settings 285
- Enabling or Disabling TCP/IP 286
- Network Communication Setup 287
- Printing a System Data 288
- Workstation Setup 291
- Test Print 292
- Networked Printers 293
- Windows XP (TCP/IP) 296
- Administrator Guide Page 2-5 297
- Windows 2000 (TCP/IP) 298
- Administrator Guide Page 2-7 299
- Windows NT V4.0 (TCP/IP) 300
- Administrator Guide Page 2-9 301
- Windows 98/Me 302
- Port Configuration 305
- “Groups ” page 306
- Administrator Guide Page 2-15 307
- ¾ Printer URL; 307
- 3 Network Installation Using 309
- Internet Services 309
- Introduction 311
- Enabling Internet Services 313
- Configuring the Network 314
- Ethernet 315
- Installation Procedure 316
- Configure the Type 103 316
- Configure SNMP 318
- SNMP Traps 318
- SNMP Community 319
- Raw TCP/IP Printing 322
- IPP Security 325
- 4 Administration Tools 327
- Network Tools 328
- Set To Defaults 329
- Checking Printer Status 331
- Defining the Printer 333
- Using Security 334
- Upgrading Firmware 335
- Administration Tools 336
- Administrator Guide Index-i 337
- B273-8651 339
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